FAQs

Company Information

What is your privacy policy?

You can read our privacy policy here.

What are your terms of use?

You can read our terms of use here

I have a comment or an idea for the web site. Whom should I contact?

To submit your web site or marketing ideas, please visit our Feedback page. Your request will then be forwarded on to the appropriate individual(s).

How can I add my collection of art to your site?

Please visit our Feedback page and submit your request and a member of our creative team will contact you directly. 

Product

How often are new patterns added to the site?

New items are added to our site regularly. Don’t forget to check us out frequently for the latest trending patterns!

What is Paper?

Paper, can also be referred to as Type I (Light Duty) – is designed to be used in areas of light to moderate traffic. Typically the weight is between 12 and 19 ounces per linear yard. 

What is Commercial TypeII?

Type II (Medium/Heavy Duty) – is for use in high traffic areas, such as corridors, public spaces, schools, etc.  Typically the weight in this category will be between 20 and 28 ounces per linear yard.

What is Repositionable Self-Adhesive?

Repostionable Self-Adhesive is a vinyl that has a special adhesive on the back that allows for removing and re-applying of graphics. This can be done several times, depending on the surface that it is being applied to and the stretchiness of the vinyl.

Orders

Is there a discount for large projects?

Please contact our Sales department for large projects. 

Do you offer Gift Cards?

At this time, digital décor does not have a gift card program. 

Who should I contact if I need order assistance?

Your satisfaction is important to us. If you have any questions about your order, please feel free to contact Customer Service at (888) 527-5565 or email Customer Service for further assistance.

Is your site secure?

We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse, and alteration of information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.

What will my personal information be used for?

When you register, we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary!

Do I have to have an account to order?

You don’t need to have an account to place an online order, but it’s a good idea! It allows us to contact you if there is a problem processing your order and allows you to view your order status online. Best of all, registering is easy and free!

How do I place my order?

Ordering is quick and easy, it's as simple as 1-2-3. Add at least one item to your shopping cart and then go to checkout. During the checkout process you can select shipping options, enter payment information, and add billing and shipping addresses. 

How do I know that my order went through?

Before closing your browser, please print the confirmation page for your records. You will also receive an order confirmation email that contains your order number and details. Once your order has shipped, we’ll send you a shipping confirmation email with tracking information.

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover, PayPal, ATM/Debit Cards with a VISA or MasterCard logo. Sorry, we do not accept personal checks, travelers’ checks, cashier’s checks, money orders, mall gift certificates, COD, or Cash.

Can I change my order after I have totaled my sale?

Yes, you can hit the “Shopping Cart” link and add or delete items before you finalize your sale. Just make sure you click the “Submit” button once! This will avoid any duplicate charges.

Please note that orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors that are submitted during your order process.

Do I have to pay taxes on my purchase?

Yes, sales tax is calculated according to the state and county tax laws in which the order is being shipped. The tax calculator shown online is only a quote. There are situations where this quote will differ from the total charged. Once your order is finalized, the sales tax will be recalculated based on city, state, county, and district tax rates. 

When will I receive my order?

Orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Before your order ships, please allow 3-5 business days for printing and processing. Please keep this in mind when selecting your shipping options. 

Shipping

What should I do if my shipment is damaged?

If your shipment was damaged in transit, please call Customer Service at (888) 527-5565 or email Customer Service for further assistance with your order.

What should I do if my shipment is lost/stolen?

digital décor is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please contact Customer Service at (888)527-5565 or email Customer Service for further assistance. 

What should I do if my item is defective?

In the event that you have found a manufacturer defect with an item, please feel free to call Customer Service at (888)527-5565 or email Customer Service for further assistance with your order.

My shipment was missing an item. Who should I contact?

In the event your shipment is missing an item, please call Customer Service at (888)527-5565 or email Customer Service for further assistance with your order.

I haven’t received my order. Who should I contact?

All orders are processed Monday through Friday, but are not processed or shipped on weekends or holidays. Don’t forget to allow 3-5 business days for printing and processing, too!

Reference your shipment confirmation email for your tracking number! You can track your shipment with the carrier using the tracking number provided.

If you still think your order is missing, please call Customer Service at (888)527-5565 or email Customer Service for further assistance.